Resources > Qualities of Mediator
Qualities of an Effective Mediator
1. Appropriate pre-mediation set-up 2. Maturity 3. Trustworthiness 4. Honesty/Integrity/Ethical standards 5. Prepared/Familiar with issues of parties 6. Impartiality/Neutrality. Ability to maintain and demonstrate neutrality toward all parties. Ability to control own biases, prejudices and emotions 7. Credibility - Knowledge of the mediation process Commitment to the mediation process (advocate for resolution). 8. Sincerity 9. Tactfulness 10. Patience 11. Ability to maintain control of disputing parties without being overly intrusive or without dictating the process 12. Flexibility 13. Understanding/Empathetic - Sensitivity to strongly held values of other. Awareness of cultural, economic, social and gender differences 14. Respect for others and opposing views 15. Open-minded 16. Unoffensive 17. Unpretentious 18. Sense of humor without being a clown 19. Good listening skills 20. Discerning as to nonmediatable issues 21. Good oral communications skills, in clear and neutral tone 22. Good questioning skills and techniques 23. Subject matter expertise, when desired 24. Nonjudgmental 25. Positive/Optimistic 26. Persistent but not overpowering 27. Ability to facilitate firm conclusions regarding settlement value 28. Familiar with litigation process
© 1996 The Mediation Center, Inc.
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